Refund policy

Returns

Returned pieces must comply with the following:

• All pieces must be returned unused and unworn, in the same condition they arrived in.
• For hygiene reasons, earrings for pierced ears may not be tried on.
• We cannot accept returns on any customised pieces, as these are deemed unsaleable to another customer. This includes, but limited to, pieces which have been engraved by your instruction or produced in a non-standard length or finish.
• All pieces must be returned with the original branded boxes and dust bags, where provided, as well as any included documentation, and placed inside a protective outer box for shipping.
• Pieces must be returned within 90 days of delivery (unless specified at time of purchase).
• To ensure your return does not encounter a delay with our courier service, items must be returned using the original postal packaging provided. 

 

Return Shipping

We will provide you with a free return shipping label and a link to schedule a convenient time for our courier to collect the package from your address or drop off at a convenient service point.

Once a return label has been supplied to you, you have 10 days to return your order before the label expires and become unusable.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.